Device Help

I contacted them recently about slow data speeds on my iPad Pro M4. I tried to refresh the SIM. They ran into a snag and then I tried to do a Speedtest and it told me to connect to Wi-Fi when I’m checking the data connection so… Yeah, another absolutely useless hunk of junk from att… any other review on here that says different is a bot. This app has never helped anybody with their device ever. I guarantee that…….

Battery percentage was wrong. Kept telling me I needed a system upgrade when I’ve got the latest version. I deleted the app.

Problem solved, agent was very knowledgeable,pleasant and quickly done

This app works very fine. Seems to do what size 4 stars. I can recommend this one….

I can’t count on the many times I’ve had to use this app, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end. I wish they would revamp the app

When I get on the app it continues to always tell me for cellular network connection there will be a dash meaning it’s not saying I’m connected but also not saying I’m not connected. Please fix this soon hopefully it doesn’t involve the esim being unsupported.

Very sad and disappointing. I was trying to order the IPhone 12 for the $1.00 each month but tried several times and couldn’t get it to go through. I’ve got a iPhone 8 and was really to upgrade to this “12”. But nnluck. Can you help in anyway??? I canenpay no 17$ or $18 and xtra for bone!!!! Sarah Hodges Longtime Loyal customer Never have had another wireless company but AT&T since 1998

No better than their equally unhelpful website. Worse in fact, because it just forwards you there, so one may as well just start there.

The only feature I could access was the device checkup. The rest of the functions took me to a blank page. I will delete this app. The only thing worse than this app would be calling AT&T User Support!

Was struggling using features on my phone. A store rep told me this app might help and it did. Thanks!