FirstNet Assist

FirstNet Assist

By AT&T Services, Inc.

  • Category: Reference
  • Release Date: 2019-07-25
  • Current Version: 1.16
  • Adult Rating: 4+
  • File Size: 42.92 MB
  • Developer: AT&T Services, Inc.
  • Compatibility: Requires iOS 13.6 or later.
Score: 1.6
1.65254
From 236 Ratings
Free On itunes

Description

FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.

Screenshots

Reviews

  • App Crashes and Times Out Constantly

    1
    By Travel Clarkie
    App crashes constantly and times out. Causes the inability to log in or takes dozens of tries. No support site or contact information fond so a bad review it is.

  • Doesn’t work

    1
    By Words7977
    App never works. Customer service couldn’t fix the issue. Had to put 1 star wouldn’t let me put 0.

  • Every button takes you to Safari

    1
    By TioDevo
    Why can’t we just work through the app? Just make a interface like the regular AT&T app..

  • This probably the worst app

    1
    By hello10298374
    For starters it sends you to safari after you login, then once you are on safari what ever new updates they have done to the website refuses to let you pay online. For the last 3 months I’ve had to go inside AT&T to pay the bill bc it won’t let me access the bill pay feature online. Way to prioritize your first responders and medical professionals 🫡 AT&T is horrible but somehow first-net is actually worse

  • Poor Service

    1
    By ohnanh
    this app need to be deleted because it is useless! AT&T please let your customer service representatives know how to solve issues once we asked for assistance. Please train them well.

  • Horrible

    1
    By Kurama514
    Man love my service but this app is trash! Nothing ever works ever ! the worst !

  • Att first net

    1
    By Medic002
    App is totally useless. This thing never works right. U might as well just use your computer unless u like wasting your time.

  • Worst app ever

    1
    By bk6528
    What a joke never works spins can not connect. Great for public safety

  • Terrible customer service

    1
    By JordanATF
    This app doesn’t even work. I haven’t been able to login, “user ID is not active” for three years and people keep telling me to change my password. Your support is a joke and this app is useless. Three years and nothing. Thinking about going back to Verizon.

  • Horrible

    1
    By sarahp623
    We were encouraged to switch from another carrier due to my spouse and I both working in healthcare. After verifying our employers, I was told after 13 years in the dental field, I was not considered a healthcare worker. I would love for FirstNet to revisit the rankings that came out during the Covid outbreak – because my career was ranked the #1 most at risk profession in healthcare. Yet someone who just works the front desk at a hospital qualifies for the discount. It’s absurd. Now I’m stuck with a higher bill and I really wish I would’ve stayed with my previous carrier. Would never recommend FirstNet to anyone.

More by AT&T Services, Inc.

keyboard_arrow_up