Square - Dashboard for POS

Why do they keep doing this? Dashboard was fine, and then a couple years ago they completely destroyed it over night. Everyone freaked out, so they rolled it back. Now they’ve done it again with this most recent update, albeit to a lesser degree. -Hour-by-hour comparisons with same day last year now stop at the hour it currently is, so you can’t quickly extrapolate from prior data expected business, instead having to manually go back to last year. -Sales totals when looking at monthly/weekly/daily/hourly sales are no longer round numbers: instead of 10k, 20k etc, it now says e.g., 42k, 84k, .13m” (In what world is .13m clearer than just saying $126k??) or even better, the left side could have round number thresholds based on sales ranges like before… if they want to show actual specific numbers, maybe press and hold on the bar for, for example, January, and the total pops up? Write the total within the bar? Above it? Is it bored engineers? The entire platform suffers from this problem. Things are fine; sellers have spent time learning how to navigate and utilize the functions they need, and using the platform has finally become muscle memory. And then out of nowhere an update is pushed through and things are in different places (team data, tax info, benefits and payment profiles for example), functionality has changed, and features we’ve gotten used to are now paywalled (sending coupons through feedback DMs comes to mind). Meanwhile payroll has been unusably slow for YEARS, to the point that my browser says “this page appears to be unresponsive” every time I try to advance to the next page while running payroll, and multiple reps confirm they’re aware of the problem, but it never gets fixed. Give us an option to revert to legacy mode or at least open beta test these changes. I’m so tired of having to relearn how to navigate this platform and its associated apps every 6 months.

Used to be great— now they’ve taken away the view that shows Taxes, Tips, and Payments by Source (Cash/Credit/Gift Card)!

The apps been frozen since I downloaded it. Don’t know if it works good or not. I’ve updated my phone , closed the app out and reopened it multiple times still just shows a black screen

Stays frozen on the main screen, nothing loaded. Waste of time.

I’ve been using Square for staff scheduling, but it’s only accessible in its full capacity on the desktop site, which is incredibly inconvenient. While they offer a separate app for creating shifts, it doesn’t compare to the functionality of the desktop version. Square has even advertised the option to “request an app version,” so I was excited when this app launched, hoping it would solve those issues. Unfortunately, every time I log in, the dashboard won’t load, and the screen is completely unresponsive. I’ve deleted and redownloaded the app multiple times with no luck. Please fix these issues so this app can finally deliver on its much-needed purpose

I can’t approve time off requests. To access time off requests you have to click the notification bell, but the bell doesn’t indicate that any notifications are there so you would just have to check randomly. Doesn’t make sense. The only app you can approve time off requests through right now is Square Team. Not great having to have Square Team, Square, and now Dashboard just to get everything done.

Every time I open dashboard I have to click 52 weeks ago. A Saturday sales does not equal Saturday sales a year ago. Never has never will. Why can’t I forking make 52 weeks ago the standard. Make it a setting. Got the new dashboard, installed it, no option to choose what it’s up or down from. Is it a year ago? Last week? 52 weeks? Promptly hit the - to throw it away. If you polled restaurant owners who care about their finances what they’d want, I’d venture to guess over90% would choose 52 weeks.

App doesn’t work at all. Downloaded it and it just stays stuck on the main screen with no ability to access any functions. Main screen is completely blank. Shows name of business at top and that’s it. Considering how much money we pour into square simple apps like this should work. You’re a software company sending out poor software to small businesses who pay to have functional programming.

Every time I open the app it makes me login again after a login error, then it just shows nothing. No buttons can be utilized. And eventually shuts itself down. I have the latest version and everything. Very frustrating. But again, so is most of squares product solutions. No thought out behind user experience.

The phones home screen dashboard widgets have disappeared! They no longer work. They are blank.