Shudder: Horror & Thrillers

They have good movies but I have been time and again, duped into watching some awful visual diarrea that has been rated 4 skulls or higher when it should have been much lower. I’ve left bad reviews on many a movie only to come back later and find my review deleted while all the positive ones remain. Dishonest, false advertising. Check long and hard before you watch a movie on this site and don’t trust the reviews.

I’ve been a long time subscriber and pay for the annual membership. Suddenly only this app stops working on 3 different platforms (TVs) and all other streaming services work with no issues at all. Tech support only says it must be my internet service and not the update that is causing the problem, but no other services are having any issues. Because I always pay for the annual, I’m out the money until the normal cancel period even though I am unable to actually use the app. Avoid.

What is the point of this app it doesn’t work at all and doesn’t register my email, this is the first subscription I will be canceling in the first hour smh

How hard it it for your team to make the ipad status bar at the top of the screen turn off when the app is running? I submitted a request to shudder suppoert months ago after learning this is known issue that many are complaining about. I just want to see the movie, not the time/date/wifi/battery in bright glowing text at the top of my screen! FIX THIS SHUDDER

Nearly every time I try to watch Shudder, it logs me out. I have been a subscriber for 5 years, and during all that time, this has been an issue. Recently, I was trying to watch a live streaming event, and on three separate devices the app showed me my account but refused to let me watch any content. I am being billed, but when I try to watch Shudder, all I get are pop ups about needing to pay them. Contact “customer service” and I’m on day 3 of no acknowledgement or support. Throw in the low resolution and poor film selection compared to Tubi…This company is ridiculous. Really feels like a total scam.

Y’all have been hacked. Again. Too many data breaches. This has happened more than once. Y’all need to update your security. Until then, thank God you no longer have my card number & I let my subscription expire before renewing it with a new card. Nope. Very well put together app, runs well, good movies, just way too prone to malware & viruses & hacks. Get it together.

Wish you could have more than one screen at a time. Honestly would be willing to pay for it. Also wish we could have personal profiles. There’s so many errors across all devices tho. Like iPad, laptop, firestick, and iPhone all had different error messages, which is kind of wild. The horror documentaries and docuseries kinda make up for it.

Updated Review: The permissions used for this app are shocking. It’s like a data miners dream come true. No way are the majority of these highly invasive permissions needed to run and for users to use this app. Go and click the thing that lets you learn more about permissions that is on every App Store page. Search History, not even App search history, financial info, User Content etc. read the explanations for the permissions that Apple gives. No way this app or any app needs all of those. It’s like signing away your privacy using this app. Shoving permissions, man. Read what they all allow any company to see. Original Review: Apparently, the only way you can even see what content is offered is by starting your free trial. That's kind of pointless. If I can't even view what's offered, why would I want to sign up for a "free" trial that charges me if I don't remember to cancel it or can't for some reason? But, maybe that's actually the sleazy motivation behind demanding people give you a way to charge them without the benefit of actually letting them see what they might be charged for. Really pretty immoral in my book. It's not like a regular business that would most likely refund your money if that happened. Once they get your money here, say goodbye, you have no recourse to ever see it again. Which, again, is the entire point of not even letting customers see what they are signing up for. Yes, the trial is free for 7 days or so. But I would suspect they do this in hopes of people forgetting to cancel said trial at the end of the week like I said. I'm not very motivated or enticed to do even try the free trial if I have no idea what's in the app. That's pretty ridiculous in my opinion and I can't imagine I'm the only person who just deleted the app because of this oversight. But, it's not an oversight like I mentioned. They hope you'll like what you see at least past seven days or forget past seven days to cancel the trial, where they already have your credit card ready to be charged. I don't trust "free" trials. If you don't feel confident enough in what you're offering to let potential customers browse that content to see if they even want to start a trial. Well, to me that says that maybe what is offered might not be that great. Plus, I seem to remember that when the app/service first launched, that they might have allowed you to browse what was available in the app/service. Which, I believe I did this but was unimpressed with what was offered. Still, I saw the app in Apple's annoying default stories page and then read lots of positive reviews here and I thought "Hey, maybe they actually added some good content. I'll just download the app again and browse it to see if I'd like to subscribe to it." But, nope, pretty sure they just removed that ability for no other reason than what I outlined above. And I'm sure they would say something akin to "You are free to browse our content, just sign up for the free trial and if you don't like it, cancel it before it ends." But, if they do say that, well, they didn't read any of what I said above and just hitting the button for pre-programmed review replies like every other apathetic company out there. I mean, really, most of the Shudder replies all say something similar to "We are adding great new stuff all the time, we are always looking to improve!". Of course, they don't even respond to the couple of reviews I read from customers who are hearing disabled and would like to see closed captions for all the titles. That also said a lot to me. They seemed more to respond to people who were praising the service, as compared to many reviews I read with legitimate concerns, problems or requests. But, that's kind of besides the point, except to illustrate that corporate apathy I mentioned. My main point is that being a big horror fan and being enticed by the claims of much more content added from the reviews. Well, there's a good chance I would have purchased a subscription finally. But, the fact that you demand I start a trial to even browse what's available, and browsing is all I'd like to do without starting a trial, not watch, just browse! Well, the fact that you took that ability away or never had it, which I'm about positive you used to, means you just lost me as a potential customer. I gave this service two tries and I can see it was a wasted effort now and won't be back a third time since you are not confident enough in what you offer to let potential customers even view that content before giving you the ability to possibly charge them. That's not a great way to attract new subscribers in my opinion. But, it's you're business. Don't expect great things coming soon from me in terms of me paying you for what I can't see without starting a trial though, haha. And, again, it's just ridiculous I think that you won't let potential customers even see what's offered. Do you have that little faith in your own service? It's your loss though, not mine. And a stupid way to run a business I think.

I’m not sure what happened but when I watch any content on my iPhone it plays incorrectly cropped. The video is moved lower and it cuts off the top 1/3 or so. No matter the title, reboots, reinstalls or logging out and back in seems to fix the issue.

I love shudder, but it won’t let me cast from my phone, or my laptop. Unfortunately, I had to cancel my subscription and delete the app.