Volaris 2.0

Toda la aplicación tiene demasiados errores

This is by far the worst airline app I’ve ever used. The original app was just as bad as this one. This needs to get resolved soon. Volaris in general is a horrible airline as well. Please look at other airlines if you plan on flying to Latin America. >:(

Worse version of app!!older version was way more easier!!

La búsqueda en lugares donde hay lista de opciones no funciona, edición de información personal no funciona, al principio de congeló la pantalla de inicio

I wasn’t even able to fly with Volaris on March 30, 2025, at 4:45 PM because they overbooked the flight and canceled two of the three seats I had booked months in advance—one for my brother and one for my sister. When I tried to check in, they allowed me to check in but didn’t let me check in my siblings, instructing me to go to the front desk. When I got there, the agent told me that I, along with my two minor siblings, had been bumped off the flight due to overbooking—this happened three hours before our scheduled departure. To make matters worse, Volaris made no effort to help. They didn’t provide compensation, a hotel stay, food, or any kind of support. I was forced to book a last-minute flight with another airline for the next day since there were no available flights that same night. This cost me over $2,000, plus an extra $100 for food and drinks while I had to stay up all night and all day at the airport. We were stranded there for over 14 hours, and during this time, both of my siblings suffered from dehydration due to the lack of proper rest and resources. The lack of professionalism and customer service from Volaris was beyond frustrating. This was my first experience with them, and it will definitely be my last. I strongly advise others to think twice before booking with Volaris.

Cambios positivos, bien hecho Volaris

The old version was great- it had been refined until booking was smooth and easy and enjoyable. This new version is glitching constantly. I can’t even get it to let me book on certain dates, even though it shows flights available. Please fix this—I fly Volaris multiple times each month, both within Mexico and internationally, and this is a nightmare.

I bought my tickets on this app because it would not let me on the old one and tell me why it decided to charge me twice 😡

Insatisfecho

The app doesn’t allow you to put in your passport information nor does the scanning work. Why release an app before testing? The answer, because Volaris. I try to go online to check in there and it only allows me to use the app which doesn’t work. I want to manually input my passport information nor does that work. Knowing them they’ll probably sell my seat to someone else. Fly Aeromexico instead.