Index: Business Phone Number

Index: Business Phone Number

By Pinger, Inc.

  • Category: Business
  • Release Date: 2022-08-03
  • Current Version: 1.78
  • Adult Rating: 12+
  • File Size: 103.15 MB
  • Developer: Pinger, Inc.
  • Compatibility: Requires iOS 15.0 or later.
Score: 4.0
4.04494
From 356 Ratings
Free On itunes

Description

Index helps small businesses improve customer communication with powerful tools like instant auto-reply, texting shortcuts, customer notes, and more. GET A DEDICATED BUSINESS PHONE NUMBER Index gives you a local number that you can use alongside your existing business number or as a replacement for it. Your Index Number powers all of your Index communication tools and features. RESPOND TO MISSED BUSINESS CALLS AUTOMATICALLY Turn missed calls into opportunities with Auto-Reply. Index immediately sends a custom, branded text message to keep customer conversations going when you can't pick up the phone. Share hours, important links, and anything else that might help you win new business. HELP CUSTOMERS INSTANTLY WITH TEXTING SHORTCUTS Access shortcuts for interacting with customers right from your text thread using Index’s Texting Toolbar. Create reusable templates for common questions, book appointments, request payment, collect reviews, and more—all with a tap. CAPTURE AND ORGANIZE IMPORTANT CUSTOMER INFORMATION Save important details about your customers easily, and reference them quickly to add a personal touch to every conversation. Organize customers into lists for sharing updates, offers, and more. REACH CUSTOMERS THE WAY THEY PREFER TO BE REACHED 89% of customers prefer texting businesses over any other mode of communication. Index’s suite of simple, text-based features empowers businesses to reach customers on their terms. Index gives you powerful tools to manage your customer interactions with the convenience of text. Download Index today to start your risk-free 7-day trial. Cancel anytime. Note on Subscriptions: Index is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription. Terms of service: https://www.pinger.com/terms Privacy Policy: https://www.pinger.com/privacy-policy/

Screenshots

Reviews

  • Absolute trash

    1
    By jungleham
    This app and their negligence in faulty coding have cost me thousands of dollars lost from my business since it switched from sideline to this index app. I was kicked out of my own app and cannot log back in even though I have changed my password. I have downloaded and re-downloaded turn my phone off, powered it down, rebooted it do not give these people your money. They haven’t corrected the issue and its been two days i been locked out of my own account: There’s no one to speak to. Clearly, they are highly shortstaffed because they can only text you and I haven’t heard anything back from them in hours.

  • The only reason I don’t leave is because I would have to change my business number.

    1
    By Jalpoejbag jdkc
    So far this app has been tedious at best. It has so many limitations. It also has “outages” and “disruptions” far more than it should. I would get another business app line, but so much of my marketing materials are already out in the world. It may be about time to rip that bandaid off anyway.

  • Too many issues

    1
    By Original lil bean
    This app was great when it was SideLine. Since it changed to Index, I’ve had multiple issues with the app and have missed important business calls and texts with limited help from support staff. Also, outages are not communicated properly. I’ve decided to take my business elsewhere.

  • Terrible execution

    1
    By Annoyed_simon
    We have had a terrible experience with this product. Our account gets shut down multiple times a week. Here are experiences with the features. We never tried utilizing the payment gateway they have. This seems like a great idea. We did discuss product costs with a client though. That triggered the anti-abuse system to block our account. We were told that discussing money can cause the abuse system to block your account. Mass messaging was an appeal to us, although we have never used it. We were flagged by the anti abuse software again, this time they said we sent too many messages at once, so if you purchase index, don’t use this feature. They allow up to 25 recipients, we manually texted less than 25 people and were flagged. Templates are super useful. We have templates in there to assist people with regular questions. This, along with sharing links can flag you by the abuse department and shut down your account. We have had customer service guarantee that we can use these features, and verified we are not abusing the software. We still get locked out daily. Getting locked out during business hours is usually pretty easy, and we get restored quickly. Usually, after 8pm, the 24 hour customer service is basically non responsive and you won’t be able to get help. Also, when the account is blocked, any texts sent to you or from you, don’t exist. These are our experiences over the last 6 weeks. We are currently shut down again as i write this. I literally have nightmares over texting and this is costing us money.

  • Glitches and poor performance

    2
    By Suzyfloo
    I’ve been using this app for two years and I’ve experienced messages not coming through from my clients. They’ve been able to screenshot and show me that they sent it to the correct number and I never received it. Yesterday my account was somehow shut down without any notification to me. This happened after I sent out an email blast asking my clients to text me for appointments and products (through a different platform). For several hours no one was able to get through and finally somebody let me know. When I reached out to customer service, they said there was an shut down on my account for some reason and they “fixed” it. However, I lost hundreds of dollars of business, and there was no apology, no restitution, nothing. I will be looking for another service.

  • WARNING!!!! Horrible!!! Do not use!!!

    1
    By Jus259
    Messages never deliver. Always problems signing in. I have been using Index for over 2 years and their solution to having issues is to find a new software and this is after I had my whole time sign up to use it. Ericka is a horrible customer service rep!!!! Texting platform is a waste of money.

  • Took away number after purchase

    1
    By Bri How
    So I purchased a number and everything seemed fine. I gave that number out to a few places and decided to check on it a couple days later because I hadn’t received any calls: the number was “expired” and it said I needed to pick a new number. This is pretty unbelievable considering users may use this for a business number.

  • Avoid at all costs

    1
    By Kinglouix
    Avoid at all costs-Does not let you text T-Mobile customers and don’t respond after they say they are working on the problem. Many probably don’t realize this.

  • Charging me when I never subscribed

    1
    By Danny81196
    I would give negative stars for this. I never installed your app before, never ever opted for monthly subscription. Out of no where, I get three transactions of 24.99 for monthly subscription. Duplicate charges on top an unapproved subscription charges? No way to contact your team, your website makes a point, in making sure I can’t contact you. I need answers, and I don’t want to wait 90 days for the dispute to be resolved.

  • Has now been blocked twice by Index

    1
    By Landvaughn10
    1 time, I get it and they said they would make sure it doesn’t happen again. However, it has now happened a 2nd time. For saying this… “50 minutes total. It will take us about15-20 minutes to do the course the first time. I’ll get an idea of what you will need to work on for the driving test or we can just do the course 2 more times in your vehicle.” The 1st time is happened I don’t know how long I was down, but it was overnight until noon the next day when I figured it out. This time, I was not getting responses from customers that normally respond right away. Checked and of course my usage has been blocked again I’ve been down for over an hour now and still waiting on support. I know I’ve lost one sale due to this and I’m pretty sure I’ve lost several phone calls. I’ll be porting my number out of here as soon as my work day is over.

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