Index: Business Phone Number

Index: Business Phone Number

By Pinger, Inc.

  • Category: Business
  • Release Date: 2022-08-03
  • Current Version: 1.92
  • Adult Rating: 12+
  • File Size: 109.42 MB
  • Developer: Pinger, Inc.
  • Compatibility: Requires iOS 16.0 or later.
Score: 3.9
3.94118
From 374 Ratings
Free On itunes

Description

Index helps small businesses improve customer communication with powerful tools like instant auto-reply, texting shortcuts, customer notes, and more. GET A DEDICATED BUSINESS PHONE NUMBER Index gives you a local number that you can use alongside your existing business number or as a replacement for it. Your Index Number powers all of your Index communication tools and features. RESPOND TO MISSED BUSINESS CALLS AUTOMATICALLY Turn missed calls into opportunities with Auto-Reply. Index immediately sends a custom, branded text message to keep customer conversations going when you can't pick up the phone. Share hours, important links, and anything else that might help you win new business. HELP CUSTOMERS INSTANTLY WITH TEXTING SHORTCUTS Access shortcuts for interacting with customers right from your text thread using Index’s Texting Toolbar. Create reusable templates for common questions, book appointments, request payment, collect reviews, and more—all with a tap. CAPTURE AND ORGANIZE IMPORTANT CUSTOMER INFORMATION Save important details about your customers easily, and reference them quickly to add a personal touch to every conversation. Organize customers into lists for sharing updates, offers, and more. REACH CUSTOMERS THE WAY THEY PREFER TO BE REACHED 89% of customers prefer texting businesses over any other mode of communication. Index’s suite of simple, text-based features empowers businesses to reach customers on their terms. Index gives you powerful tools to manage your customer interactions with the convenience of text. Download Index today to start your risk-free 7-day trial. Cancel anytime. Note on Subscriptions: Index is a paid service. Subscriptions are automatically billed monthly or annually to your iTunes Account and auto-renew unless you turn off auto-renew at least 24-hours before the end of the current period. Payments are charged to your iTunes account upon confirmation of purchase. You can turn off auto-renew or manage subscriptions in your iTunes & App Store account settings. Cancellations take effect at the end of the active subscription period. Any unused portion of a free trial period (where available) is forfeited when purchasing a subscription. Terms of service: https://www.pinger.com/terms Privacy Policy: https://www.pinger.com/privacy-policy/

Screenshots

Reviews

  • I use this app every day

    5
    By Hdkit
    I love the Quick Text feature. I send the same message to people everyday as a reminder. Love that it store it so that I don’t have to type it everyday.

  • Poor customer services

    2
    By C00kE44
    I’ve been using this for my business for years. When they make changes I have to fight with customer service to get things addressed. My number was blocked a month ago and they never told me. I just had to call them to get it set back up, but it shouldn’t have happened in the first place and I have no idea how much business I lost because of this. After it was set back up, it took 2 weeks for me to realize my text messages weren’t working. I’m still trying to get this corrected. This is unacceptable and can kill a small business when you depend on your phone.

  • Years of Loyalty — Blocked Without Explanation

    1
    By David Rivas Morales
    I’ve been a long-time user of this app, originally with Sideline and then transitioned into Index, relying on it consistently for business operations. But after years of stable use, my account was suddenly blocked without clear explanation. When I reached out to support, I was given vague responses like “please be mindful of our Terms of Service” — yet no one could specify what terms were supposedly violated. After submitting multiple reviews and asking directly what part of the policy I breached, I was met with canned, unhelpful replies. Even worse, they told me to log into my account to cancel my subscription… despite the fact that my account was blocked and inaccessible (which I had already explained multiple times). The level of incompetence and dismissiveness from the support team was astonishing. This service has not only failed to provide transparency, but their careless approach has directly impacted my business. Communication was robotic at best, and there seems to be little regard for customer experience or accountability. If you rely on a business line for your work, I highly recommend looking elsewhere. The inconsistency and lack of clarity here simply aren’t worth the risk.

  • Not worth it

    1
    By Joseph S7
    Business line missed a lot of inquires, numerous times I’ve had customers not receive my text messages. Not to mention the customer service does not even have a number to call.

  • Great!

    5
    By ENicolina
    Using Index has been great for me as a makeup artist, and has made communicating with my clients much more streamlined!

  • Disappointed

    1
    By Jdt07
    Initially, I had been using Sideline for the second phone number, but then was told that Index had superior options and recommended to switch over as it was a sister app. However, just in the last six weeks to two months, I have had the worst experience with this app/company. Reading the reviews further confirms, and at least provides me with some relief, knowing that I wasn’t the only one who has had poor communication with representatives through their support chats or emails. I even wonder if the apps response to the negative reviews on here will do anything at this point. I know for a fact that I have lost business and job opportunities because my phone number was not receiving calls or text messages and the deadlines had passed. It upsets me to know that I have thrown away money at this app and am being taken advantage of and given the run around. They “fix” my issue and then within one day or two it’s on the fritz again. They tried to blame my cell phone service provider with filtering these calls/text, but I contacted my cell phone provider and they informed me that they have no filtering on these texts as it is all routed through Index’s own servers/number. It is embarrassing that I have had to give my personal number to clients to avoid telling them that my number isn’t working. It makes me look like I couldn’t afford to pay my phone bill and overall it just seems so unprofessional. Unfortunately, I have to keep this phone number because all my advertisements and merchandise contain it and would cost me thousands to replace it. Hopefully I’ll be able to find a way to keep my phone number and transfer it for use on another app/service that can actually help prevent this issue… not just temporarily. At this point, I am at their mercy and it is a horrible feeling.

  • NoGo

    1
    By Nottoday needsfix
    I never leave reviews so this comes with passion I was with sideline for many years and recently they were having all kinds of texting issues sending and receiving messages so they moved me to index. The issues would last nearly a week which is un acceptable for businesses. Once I moved to Index the problem still occurred for a while. They registered me with the registry which is now a requirement for businesses. The service started working again. But now we are completely getting no messages and we are unable to send no messages. It is now day 13 and still nothing this has been detrimental to our company as our whole company runs off of text messaging. We have made plans to switch services because we see no end insight. I do not know who’s fault it is but we have been given a Port out date 10 days from the date we initiated it that is way too far out and way too long to have the wait without text messaging Services. And all of my life of running businesses I have never seen a company with an outage that lasted this long. One note I must make is that they have a customer service chat and email and they are very responsive on that with quick turnaround however, that’s pretty much all it is is chitchatting back-and-forth with no outcome and still lack of texting service abilities. While I am waiting until my port out date I am hoping they can either move my port out date sooner and or fix my text message abilities come and give me one or the other. It has been a half of a month with no texting service: index and sideline have a wonderful concept and great system when it is working but when they have issues it is a very long time to fix. If they can fix the down times and create more reliable service i would come back

  • No customer service or support

    2
    By Suzyfloo
    This app goes down frequently. This is my second time reviewing this app and I made the mistake of not finding an alternative app to this. I’ve lost client messages (never went thru to me or from me to them) which means lost money for me. I do not recommend This app. There is no phone support only chat bot answers.

  • Unreliable

    2
    By eeeeeeeethan
    Great when it works. But keeps breaking. Texts not going through. Couldn’t even log in for a while. Support takes days to reply.

  • Don’t migrate from Sideline

    1
    By Sle1906
    This app requires that you include your business details. I used sidelines as a personal additional number - not for a specific business. Very frustrating that all of my old texts are lost after migration because I don’t have a business to register.

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